FAQ: Feyforged: The Feywild’s Ultimate Treasury (5E)
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is Print on Demand (POD) and How Does it Work?

When you choose to back a tier that “Hardcover, you will be sent a link to buy the book at cost from DriveThruRPG once it is ready. DriveThruRPG Print on Demand services will print the book at-cost and then ship the product at cost to your address. This is the fastest, most cost effective way for us to deliver a high quality product at the lowest price possible as quickly as possible.

We won’t have to deal with huge shipments going to fulfillment centers, then continuing on to you with multiple steps for delays and increased shipping costs. This is especially important when shipping is the component that is rising in cost faster than anything else.

Last updated: January 24, 2024 00:17

I backed The Dragon's Vault campaign do I need to pay again for the print on demand option?

Yes and no. So don’t pledge for that tier during the campaign because once the book is ready on DrivethruRPG you will be sent a code giving you discount of the price you paid for the book during the campaign. This means if you want to have a printed version you will just need to pay the difference between the PDF and POD options along with the printing and shipping costs associated with the print on demand services.

Last updated: January 24, 2024 00:17

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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